Warranties:
Our products come with 36 months* warranty period, which covers manufacturing/workmanship defects issues that occur during the warranty period. The warranty applies to furniture used under normal household conditions.
This limited warranty does not apply to the following:
- Normal wear and tear of the product over prolonged use
- Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents
- Damage caused due to incorrect installation/assembly by the customer
- Products that have been stored, assembled, or installed incorrectly, used inappropriately or cleaned using the wrong cleaning methods or cleaning products. (eg, upholstery furniture will lighten over time if it's exposed to direct sunlight)
- Cracks developed due to the displacement of the product
- Decaying of wood due to consistent exposure to water
- In response to seasonal climate variations, solid wood will contract and expand throughout the life of the product, and it does not cover under the warranty section (for solid wood furniture).
- Joint lines, wood grains, or other issues related to the natural characteristics of wood are not defects and are not covered under warranty. In addition, any claim for seasonal splits or joint opening is limited to the warranty period from the time of purchase (for solid wood furniture).
- Upholstery fabrics such as seat covers have no warranty. For upholstery products, the warranty applies to the frame and mechanisms, if any.
- Non-standard dry-cleaning procedures or the use of harsh chemicals.
- Consistent with industry benchmarks, variations of up to 2 inches in the dimensions of furniture pieces are acceptable. Such discrepancies are typical due to the nature of materials and manufacturing processes and do not impair the quality or functionality of products. As such, these variations are not covered under our warranty.
- As per the industry standards, uneveness of upto 5mm (including gaping) due to variations in floor and surface levels is considered acceptable and does not constitute a defect under our warranty terms.
- Please note that our product warranties will be terminated if the product is relocated from its original delivery location. Relocating your product to a new address effectively ends the warranty period. To avoid voiding your warranty, please consider this before planning any relocation of your purchased items.
The warranty on our products will be considered null and void if any installation, assembly, or repair has been carried out by a third party not authorized by Barzisn Furniture. To maintain your warranty coverage, please ensure that all installations and repairs are conducted by approved Barzisn Furniture professionals.
Care and Maintenance of Furniture
Barzisn Furniture want to ensure that our clients can maintain what we have created for long after installation.
If we’ve just completed a renovation or design together you’ll know that it takes up a lot of resources and anywhere from 12 to 24 months from concept to completion. I’m therefore happy to share some handy tips I’ve accumulated over the years from my most trusted suppliers and trade partners. I invite you to refer to this checklist to help care for your newly designed space.
First and foremost, it is crucial that you discuss the proper care and maintenance of your (new) furniture with your cleaning person or cleaning company. Based on our experience, they don’t always know how to maintain certain materials, especially those that are more delicate to care for. Providing them with clear instructions can prevent costly accidents.
General Furniture Care Tips
As the saying goes, prevention is better than cure. Below are a few simple, yet effective habits that can prevent damage to your furniture.
- Do not use cleaning products containing ammonia, bleach or other harsh chemicals. If for some reason there is a need for these, ensure that the products are kept away from fabrics (e.g. sofas), wood (e.g. tables) and metal (e.g. side tables). Replace gloves and cloths immediately after use.
- Always use coasters, placemats and trivets to protect surfaces from wet and hot items. This is particularly important for wooden and metallic surfaces. By keeping a set of (stylish) coasters nearby in those areas you are likely to enjoy a drink, will encourage people to use them.
- Always protect items from direct sunlight when not in use with the help of curtains and shutters.
- Do not leave newspapers or other printed material lying on (light coloured) surfaces.
- Use felt pads for all furniture that sits on wood floors to avoid damage to the floor.
- Always pay attention to the care instructions provided by the manufacturer according to the specific finish.
Wood Maintenance
Wood is one of the most popular materials in furniture making. It being a natural material, it will inevitably show some colour variations over time caused by sunlight. Also, be aware that expansion and contraction will occur with changes in humidity. Keeping more or less constant ambient humidity levels at around 40 – 60% will minimize seasonal expansion/ contraction of the wood.
The below tips will also help take care of wood furniture and wood surfaces, so that you can ensure their longevity.
- Avoid direct sunlight by protecting your furniture when not in use, e.g. use curtains and blinds.
- Place wood furniture at least 30 cm from heaters.
- Protect surface when using markers, crayons etc.
- Avoid putting hot items such as dishes, pots or tea/coffee cups directly on the wood.
- Always use placemats or coasters under beverages to prevent marks and (water) stains.
- Keep pointed and sharp objects away from furniture to avoid damaging the surface and finish.
- Attend to spills immediately (this applies to pretty much any surface). Do not wipe or buff, instead blot the area.
- Do not use abrasive cleaning materials, such as kitchen sponges.
- Regularly dust with a soft dry cloth.
- Use a damp (not wet) cloth with a small amount of mild soap to wipe down. Immediately dry afterwards.
- Untreated wood should also be wiped down with oil or wax at least once per year. Wipe in the direction of the wood grain. Rubbing the surface is not advisable, as it could damage the finish.
There are many types of woods and depending on the type of wood, its grain, its colour and also its finish, the care might somewhat vary. For example, reclaimed woods or kiln-dried woods (heat finished woods featuring a very distinctive texture) are very porous and will easily soak up liquids, which causes the wood to swell or warp. The longer the spill sits, the deeper it can penetrate, so again it’s essential to dry spills immediately.
Maintenance of Stones
- Stone is a natural material and much like wood, doesn’t need a lot of care. Yet, damage can occur from water, alcohol, fire and acidic liquids and chemicals. PH neutral stone cleaners and castile soap are best.
Marble and Travertine
- Marble and other limestones should never be treated with chemicals. Lacquered versions are generally more stain resistant, but sunlight can turn the lacquer yellow over time. Do not place any hot items onto lacquered surfaces as it may cause for the surface to crack and bubble.
Granite
Granite is usually very scratch resistant, but can crack with extreme cold (e.g. outdoors in winter). Always wipe spills, especially oil spills immediately. Should the stone still soak up the oil causing a dark spot, you can use K2R spot remover. It may, however, take 1 to 3 months until the spot clears.
Lacquered Surfaces
These include wood finishes, faux concrete and faux limestone as well as high gloss surfaces.
- Lacquered tops should be cleaned with a silicone free furniture polish.
- Avoid using abrasive cleaners or hardwax which will be harmful to the finish.
- Never spray polish directly on the furniture, but instead spray onto the cleaning cloth.
- Any spills should be blotted immediately. Avoid using a wiping or buffing motion.
- Do not use abrasive sponges or harsh chemicals.
- Use coasters to avoid staining (water, wine etc.)
- Do not leave newspapers and other print material lying on the surface.
Maintenance of Metals
Steel, Chrome, Brass, Bronze and Stainless Steel
Metal is a very popular and versatile material for furniture, lighting and surfaces. Metals should generally be avoided in humid climates, especially near the sea. Humidity and sea air will cause discolouration and corrosion. Even stainless steel will corrode in a matter of months if not weeks.
- To maintain the material’s natural appearance, avoid sharp objects on surfaces.
- Use coasters, trivets and placemats for protection against hot or wet items.
- Address spills immediately by wiping with a dry, soft cloth.
- Dust regularly with a soft, damp cloth, followed by a dry one.
- Do not use cleaning products containing acid, vinegar, lemon and ammonia. Abrasive ingredients can damage the surface.
- Metal surfaces are not scratch resistant. Do not use abrasive sponges, such as steel wool.
- Nickel products require the light use of a proprietary silver cloth periodically.
- Bronze and brass finishes can, if handled incorrectly, result in uneven patination, which is why it is recommended to use white gloves during installation and subsequent handling.
- Glass Care
- Glass is easy to clean, using a soft, dry, lint-free cloth and glass cleaner. However, do not place hot items on a glass surface as it may crack. Take care with ceramics and porcelain, as their rough surface can scratch the glass.
Mirror
- Mirror glass should be treated with proprietary cleaner, except on antiqued mirror glass where abrasive cleaning products should be avoided. Do not use any sharp items as it may scratch the mirror coating. Wipe with a lint-free, soft damp cloth.
Caring for Fabrics
Soft Furnishing Care
- The fabrics should be carefully selected to suit the use of the property and according to your lifestyle. Whenever possible select fabrics that are washable. Ask your interior designer, interior decorator, curtain maker or upholsterer to provide you with the care instructions for the fabrics used in your property.
Upholstery Care
- Ideally, the covers of your upholstery furniture, e.g. sofa is removable and washable. It is advisable to let a professional handle major stains and/ or washing of upholstery covers to help avoid irreversible damage. Nonetheless, by following the below guidelines you can avoid frequent washing or dry cleaning.
- Avoid and protect from direct sunlight and exposure to heat, sharp objects and cleaning products.
- Vacuum regularly with a soft bristle non-metallic brush to remove dust and grime and to prevent overall soiling.
- Rotate, fluff and smooth cushions for even wear.
- When cleaning a spill, blot immediately to remove spilled material. Evenly clean the entire panel in a seam-to-seam fashion. Do not just clean the spots or stains.
- When an overall soiled condition has been reached and professional care is required contact a certified cleaning firm (e.g. IICRC Certifed) that specializes in upholstery cleaning.
- The removal and washing/ dry-cleaning of seat cushion covers should be left to professionals.
Curtains and Blinds Care
- The care of curtains highly depends on the type of curtain or blind and of course on the fabric they are made of. Always check specific care instructions with your interior designer, interior decorator or curtain maker. As a general rule of thumb, always dry clean lined curtains, because the fabric and lining may respond differently when washed.
- If the curtain fabric is washable and has been pre-washed before the curtains were confectioned (something I always ask my curtain makers to do) then machine washing on a gentle cold cycle is possible, as long as the style is relatively simple (e.g. flat heading curtains) and made of a single type of fabric (no lining, no borders etc.). No matter the purpose of your curtains(sun protection, privacy, decor), I highly recommend to always pull your curtains close when the room is not in use or when you are away on travel to protect your furniture from direct sunlight.
Blinds
- Please wipe clean with a damp cloth, then dry with a clean dry cloth.
- Do not roll up blind when damp or wet.
- Keep blinds lowered when the room is not in use to protect furniture from sunlight.
Warm regards,
www.barzisnfurniture.com
Disclaimer: Please note that these are recommendations. Under no circumstances will Barzisn Furniture be held responsible or liable in any way for any damages or expenses resulting.